Privacy Policy
Last updated: 26 October 2026
About This Policy
Xing Yao International Trade (Jinan) Co., Ltd., operating under the brand name STARLUME (“we”, “us” or “our”), is responsible for the personal information we receive and use as described in this policy.
This policy explains how we handle personal information received through our business enquiry forms, Facebook and Instagram lead forms, email, WhatsApp and related business communications.
Business address: Room 1024, B-3, Lvdicheng, Tangye, Licheng District, Jinan, Shandong, China.
Website: https://starlumetrade.com
Privacy contact: info@starlumetrade.com
2.Information We Collect
Depending on how you contact us, we may receive:
• Your name and business contact details, including your email address, telephone number or WhatsApp number.
• Your company or shop name, business type and city.
• Product requirements, including WVA/OE numbers, vehicle makes and models, and estimated order quantities.
• Messages, quotation requests and other information you choose to provide.
Please do not submit sensitive personal information or identity documents through our enquiry forms.
3.How We Use Your Information
We use enquiry information to:
• Respond to your request and communicate with you.
• Understand your business and product requirements.
• Provide relevant catalogues, product information and quotations.
• Confirm product fitment, quantities and supply terms.
• Maintain relevant business correspondence and enquiry records.
• Meet applicable legal obligations and resolve disputes.
Providing contact details allows us to respond through the relevant channels, which may include WhatsApp, telephone or email. Submitting an enquiry does not automatically subscribe you to an unrelated marketing mailing list.
4. Facebook, Instagram and WhatsApp
When you submit a Facebook or Instagram lead form, Meta provides us with the information you submit. Some fields may be pre-filled from your account; please review them before submitting.
Meta and WhatsApp also process information under their own privacy policies. This policy describes STARLUME’s handling of information received by us, not all processing performed by those platforms.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
WhatsApp Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy
5. Sharing Your Information
We limit disclosure to what is necessary for the relevant business purpose. Information may be processed by service providers supporting our website, email, messaging and record storage.
Where necessary to prepare a quotation or fulfil an order, relevant information may also be shared with suppliers or delivery providers. We aim to use product specifications without your personal contact details when those details are not needed.
We may disclose information where required by law or where necessary to protect legal rights. We do not sell personal contact information.
6. International Processing
Our communications and service providers may involve processing information outside your country. Where applicable law requires safeguards for international transfers, those requirements must be met.
7. Retention and Security
We retain personal information only for as long as reasonably needed to handle your enquiry, maintain a relevant business relationship, or meet applicable legal, accounting or dispute-resolution requirements. Information that is no longer needed will be deleted or anonymised.
We take reasonable steps to protect personal information and restrict access to those who need it for the relevant purpose. However, no internet transmission or storage system can be guaranteed completely secure.
8. Your Choices and Rights
You may ask us to stop non-essential follow-up communications at any time.
Depending on applicable law, you may also have rights to request access to, correction of, or deletion of your personal information; object to or restrict certain processing; or withdraw consent where processing is based on consent.
To make a request, email info@starlumetrade.com. We may need to verify your identity before responding. Some information may need to be retained where required by law.
You may also raise a concern with the relevant data protection authority.
9. Changes to This Policy
We may update this policy to reflect changes in our practices or applicable requirements. The latest version will be posted on this page with an updated date.
10. Contact Us
For questions about this policy or requests concerning your personal information, please contact:
Xing Yao International Trade (Jinan) Co., Ltd.
Brand: STARLUME
Address: Room 1024, B-3, Lvdicheng, Tangye, Licheng District, Jinan, Shandong, China.
Email: info@starlumetrade.com
Website: https://starlumetrade.com
